We do not accept reservations on both phone and email.

Yes, we accept Visa, MasterCard, JCB, American Express and Diners Club cards.

Cancellation charges will apply from 3 days prior to your scheduled arrival date.

The cancellation policy is as follows:
・No-show or same-day cancellation: 100% of the room rate
・1–3 days prior to arrival: 30% of the room rate
・4 days or more prior to arrival: No charge
※ Cancellation policies may vary depending on the booking channel and accommodation plan. Please refer to the details of your selected plan for more information.
※ Reservations for 10 or more guests are subject to a separate group cancellation policy.

The following additional charges apply per room:
Up to 2 hours after the standard check-out time: ¥20,000
Up to 4 hours after the standard check-out time: ¥40,000
More than 4 hours after the standard check-out time: the full room rate for that day

Please note that late check-out requests are subject to availability and may not be accommodated depending on our reservation status. Thank you for your understanding.

Under the age of preschool is not permitted.

We do not accept same-day reservations. Thank you for your understanding.

Our hotel asks that you refrain from bringing pets with you.

We offer on-site parking for our guests. As parking spaces are limited, please let us know if you require parking when making your reservation.

Parking Fee
・¥2,000 per vehicle, per night
Please note that if our parking lot is full, we will be happy to direct you to nearby public parking facilities.

Parking Space Dimensions
・Maximum vehicle length: 5.0 m
・Maximum vehicle width: 2.0 m
・Height restriction: None available / No height limit

An 8-minute walk from Karasuma-Oike Station on the Kyoto Subway Karasuma Line and Tozai Line
A 5-minute walk from Nijyo-castle on the Kyoto Subway Tozai Line

We regret that we do not provide a shuttle service from the station.
Our hotel is located approximately a 6-minute walk from Karasuma Oike Station and about 15 minutes by taxi from Kyoto Station.
If you are traveling with large luggage, we recommend taking a taxi from Kyoto Station for your convenience.

The check-in time is from15:00, check-out is till 12:00

Up to three guests can stay in one room. However, accommodation for three guests is available only in our Deluxe Balcony Room.
For the third guest, a sofa bed will be prepared in the room.

Unfortunately, our hotel prohibits smoking in all guest rooms. Though we do have a Smoking booth on the 1st floor.

No, there is no curfew.
However, for security reasons, the main entrance is locked between 10:00 p.m. and 9:00 a.m. Registered guests may access the hotel at any time using their room key.

We regret that our hotel does not have a gym or swimming pool.

Complimentary Wi-Fi is available in all guest rooms.

Please note the following when using the internet service:
・Internet speed may be reduced, or the connection may be unavailable due to network congestion or other factors.
・The hotel shall not be held responsible for any loss of data, virus infections, or any other damages incurred while using the internet service.

We want our guest to relax and to take a moment with silence.
So for this question, the answer is no.

Over 180cm size bed（by Serta）
Original handmade Japanese furniture
Original Zimbabwe stone Bathtub with rain shower head
Dyson Supersonic hair dryer, pour over brewer, Bang & Olufsen speaker
Night wear, Japanese footwear, refrigerator, air conditioner, safety box, phone use tablet, Japanese tea set, hot water dispenser, drinking glasses, coffee cups, tissue paper

MOGANA original bath amenities “Kunkoku”
(shampoo, conditioner, and body wash)

Toothbrush, original Imabari towel set, body towel, hairbrush, razor, cotton pads, cotton swabs, skincare set, and body cream

Coffee from AMANO COFFEE ROASTERS, premium tea leaves from Marukyu Koyamaen (Kyoto), mikan juice from TEN Factory (Ehime), mixed tomato juice from Saito Farm (Hokkaido), and mineral water

※ Complimentary bathrobes are available upon request. Please feel free to ask a member of our staff.

All guest rooms are equipped with a personal safe secured by a passcode.
Guests are responsible for the safekeeping of their cash and valuables.

We regret that connecting rooms are not available.
However, depending on availability, we may be able to arrange rooms close to one another. Please feel free to contact us with your request.

MOGANA is located in a quiet residential area in central Kyoto. As such, the hotel does not offer rooms with expansive city or scenic views.
Instead, guests can enjoy a peaceful and relaxing stay away from the bustle of the city.

To ensure a relaxing and comfortable dining experience, breakfast is served in your room.

We offer a selection of late-night meals, including Ochazuke with medicinal herb broth, seasonal beauty-enhancing herbal soba, a room drinking set, and a medicinal herb eel soup bowl.
Enjoy a late-night meal thoughtfully prepared with beauty and wellness in mind.

BREAKFAST & ROOM SERVICE

We do not have a restaurant in the hotel so the answer will be no.
We can suggest some restaurant which is located near the hotel. Please feel free to ask.

We will make every reasonable effort to accommodate guests with food allergies and to minimize the presence of allergens in our dishes. However, we cannot guarantee the complete absence of allergens, as all meals are prepared in a shared kitchen environment. We appreciate your understanding.
For the safety of our guests, we may be unable to accommodate requests from those with severe or life-threatening allergies.
Please also note that we are unable to provide halal-certified meals or accommodate halal dietary requirements.

We provide MOGANA original loungewear for our guests. It may be worn both in your guest room and in the hotel's public areas.

The following items are available free of charge upon request. Please feel free to contact our staff.

Bathrobes, tabi socks, shower caps, body milk, deodorizing spray
Hair irons, steam irons, nail clippers, sewing kits, shoe trees, lint rollers
Humidifiers, thermometers, ice packs, yoga mats
Mobile phone chargers, power adapters
Wine openers, glassware

Laundry service is available through the Front Desk on the 1st floor.
Please note that same-day service is generally not available. In addition, we are unable to accept underwear or socks for laundry service.
Thank you for your understanding.

For security and the safety of our guests, access to guest rooms is restricted to registered guests only.
If you wish to meet visitors, please use the lobby or other public areas of the hotel. We appreciate your understanding and cooperation.