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FAQ
About reservation
Q
Is it possible to make reservation by phone or e-mail?
A
We do not except e-mails but for telephone please call 075-606-5281.
Q
Can I pay by credit card?
A
Yes, we accept Visa, MasterCard, JCB, American Express and Diners Club cards.
Q
How many days prior does the cancellation fee apply?
A
Cancellations will occur 3 days prior to the scheduled stay.
The following are our cancellation fees:
・Complete no-show, same day, 100% of the room rate
・Day before〜3 days before:30% of the room rate.
・3 days before reservation (please inform by 11:30am):no fee is required
Q
Can children stay?
A
Under the age of preschool is not permitted
Q
Can I bring my pet with me?
A
Our hotel asks that you refrain from bringing pets with you
About Access
Q
Do you have a parking lot?
A
We are terribly sorry to say we do not have a parking lot in our hotel. We ask our guest to use the public parking lot.
Q
How long will it take to walk to the station?
A
An 8-minute walk from Karasuma-Oike Station on the Kyoto Subway Karasuma Line and Tozai Line
A 5-minute walk from Nijyo-castle on the Kyoto Subway Tozai Line
About facility
Q
What are the check-in and check-out times?
A
The check-in time is from15:00, check-out is till 12:00
Q
How many can stay in the room
A
The most 3. Though only the『Deluxe Balcony Room』
Q
Do you have smoking and non-smoking rooms?
A
Unfortunately, our hotel prohibits smoking in all guest rooms. Though we do have a Smoking booth on the 1st floor.
About rooms
Q
Can I connect to the internet?
A
Yes, 24 hours all for free
Q
Can I watch the TV / Overseas broadcast program in the room?
A
We want our guest to relax and to take a moment with silence.
So for this question, the answer is no.
Q
What types of fixtures are in the room?
A
Over 180cm size bed(by Serta)
Original handmade Japanese furniture
Original Zimbabwe stone Bathtub with rain shower head
Dyson Supersonic hair dryer, pour over brewer, Bang & Olufsen speaker
Night wear, Japanese footwear, refrigerator, air conditioner, safety box, phone use tablet, Japanese tea set, hot water dispenser, drinking glasses, coffee cups, tissue paper
Q
What types of amenities are in the room?
A
Bath amenities from the Organic brand「SHIGETA」(shampoo・conditioner・body soap・bath salt)
Tooth brush(Original made by matohu)・towel set・hairbrush・razor・cotton・cotton swab
Coffee from AMANO COFFEE ROASTERS、green tea from Koyamaen、water
About food
Q
Do you serve dinner?
A
We do not have a restaurant in the hotel so the answer will be no.
We can suggest some restaurant which is located near the hotel. Please feel free to ask.
Q
Can you tell me about the allergy information for breakfast?
A
We will do our best to remove allergen but please do understand we can not guarantee100% removal. Thank you for your understanding.